How can we help?
Quick answers to common questions. If you cannot find what you need, write to us and a person will respond.
soporte@aldira.app
We aim to reply within 1–2 business days. Tell us whether you use an iPhone or Android phone, and include a screenshot if you can.Send an emailGetting started
How do I create my home?
In the app, choose Get started → Create a home and give it a name. Then add your household responsibilities. Each one needs a name and a date.
How do I join someone else's home?
Ask the person who created it for an invitation code. Choose I have an invitation code in the app and enter it. You can preview the home before joining.
Where do I find the invitation code?
Go to Settings → Home → Invitation code. You can copy or share it there.
What responsibilities can we organize?
Chores, maintenance and dated commitments. Add cleaning the water tank, pest control or servicing a vehicle. The amount is optional. The free plan supports monthly repetition; cycles of 3, 6 or 12 months are included in the full plan.
Does Aldira pay bills for me?
No. Aldira does not move money or connect to your bank. Pay as you normally do, then update the responsibility so your household can see its status.
Everyday use
What happens when I tap “I'll handle it”?
The responsibility is reserved under your name for 15 minutes and the rest of the household can see it. You can release it if you do not finish.
I marked something as done by mistake.
Tap Undo immediately after marking it. After that, open the responsibility to correct it.
What do the home health colors mean?
Good: everything is on time. Attention: something is overdue. Caution: several items are overdue. An upcoming due date alone does not change the color.
Can I add responsibilities that are not monthly?
Yes. With the full plan, choose a 3-, 6- or 12-month cycle. The free plan supports monthly repetition.
What if a due date is the 31st and the month is shorter?
It is due on that month's last day.
What happens if I delete a responsibility?
It stops appearing from the current month onward for everyone. Earlier months and anything already completed this month remain in the history.
Account and alerts
I forgot my password.
Tap Forgot password? on the sign-in screen and we will send a link. If it does not arrive, check spam or promotions. Links expire quickly; request a new one if needed.
How do I change my name or password?
Change your name in Settings → Your profile and your password in Settings → Account → Change password.
I am not receiving alerts.
Check that Settings → Home alerts is enabled and that your phone allows notifications from Aldira.
How do I delete my account?
Follow the steps on our Delete account page.
Subscriptions
What does each plan include?
The free plan is free forever, requires no card and allows up to 2 people per household, with limited tasks and monthly repetition. The full plan allows up to 8 people and unlimited tasks: it costs $4.99 per month or $49.99 per year, per household. Compare both on the Pricing section.
How do I cancel a subscription?
Manage subscriptions through your store: on iPhone, go to Settings → your name → Subscriptions; on Android, go to Google Play → Payments and subscriptions. Deleting the app does not cancel a subscription.
I changed phones and cannot see my plan.
A subscription belongs to the home. You should see it after signing in. If you do not, use Restore purchases on the plan screen or contact us.
How do I request a refund?
Apple or Google Play handles refunds according to its policies.